Case Study

Distant Journeys

Enhancing Sales Performance with Bespoke Training

Award-winning travel company Distant Journeys specialises in escorted tours to worldwide destinations. To strengthen its Reservations Team and Team Leaders, the business needed sales training that was tailored, practical and impactful.

Challenge

Generic, off-the-shelf training options failed to reflect the company’s culture and day-to-day challenges, limiting their effectiveness.

At the same time, Distant Journeys wanted a training partner who could provide actionable, individual feedback to support ongoing development and performance improvement.

“Melissa took the time to really understand our business and culture. The training was engaging, practical, and tailored to our needs, leaving our teams motivated and equipped with skills they could apply straight away.”

– Julia Kidd, Head of People

Solution

Flourish partnered with Distant Journeys to design and deliver a bespoke sales training programme:

  • Tailored Design: Aligned training to business culture and team challenges
  • Engaging Delivery: Interactive and supportive sessions that inspired delegates
  • Practical Skills: Equipped team members with techniques they could use immediately
  • Actionable Feedback: Detailed individual reports guided leadership on strengths and development needs

ROI

  • Training fully aligned with company culture and challenges
  • Reservations Team and Team Leaders motivated and equipped with new skills
  • Feedback enabled leadership to support ongoing growth
  • Long-term benefits extended beyond the sessions

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